FAQs

I have never logged into the website. How do I login?

Enter in your username then enter the default password. If you are not sure what your password is, you can reset it by clicking the reset password link or you can send a Contact Us request to the Website Questions & Comments.


What is the default password that is used to login?

Fill in the Contact Us page, select the inquiry type of Website Questions and Comments then Click the submit button.


My username does not seem to work. How do I confirm what it is?

Fill in the Contact Us page, select the inquiry type of Website Questions and Comments then Click the submit button.


When I fill in the Contact Us Page how do I know who the request is going to?

If you select Website Questions or Comment your email will be sent to Website email address and HOA Board.
If you select Lawn Maintenance your message will be sent to HOA Board, and John Kotoski.
If you select Restaurant your message will be sent to Dawn Laffin & Lew Meltzer
If you select HOA Maintenance your message will be sent to John Kotoski and HOA Board.
If you select Pool Committee your message will be sent to HOA Board & Committee Chair
If you select Tennis Committee your message will be sent to HOA Board & Committee Chair
If you select Welcoming Committee your message will be sent to HOA Board & Committee Chair
If you select Social Committee your message will be sent to HOA Board & Committee Chair
If you select Golf Committee your message will be sent to HOA Board & Committee Chair

 


Who is set up with a username and password?

This is for River Run Community residents and association members only who have supplied an email address.


Why do I need to give my email address to get a username and password?

Some kind of email address must be given to enroll a user in the system and so they can receive system notifications from the website such as password reset requests.


If I give my email address out to get set up does this mean that it will be published in the directory and available to all community members?

No, this is different to the directory. If you do not want others to have your email address then it is simple, do not display it in your profile.


The username has been set up with my spouse’s name. Can I get a username of my own?

Yes, however, we need a different email address than the one used for your spouse. Fill in the Contact Us page, select the inquiry type of Website Questions and Comments ask for a username and give us the new email address then click the submit button.

Last Updated: June 16, 2018